Shipping policy
SHIPPING POLICY
Health Solutions Recovery | healthsolutionsrecovery.com
Effective Date: August 29, 2026
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1. INTRODUCTION
Health Solutions Recovery issue this Shipping Policy and explains how we ship orders
placed on healthsolutionsrecovery.com.
Because we sell both compact wellness products and large wellness equipment, we use
two different shipping methods. Please read the section that matches your order.
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2. TWO SHIPPING METHODS
STANDARD PARCEL SHIPPING
Applies to: smaller items such as red light therapy panels and accessories.
Cost: Free shipping on most orders within the Continental U.S.
Handling time: 1 to 3 business days
Transit time: 5 to 8 business days
Total: 6 to 11 business days
Carriers: USPS, UPS, FedEx, or similar
FREIGHT (LTL) SHIPPING
Applies to: saunas, cold plunge tubs, hot tubs, and other oversized or palletized items.
Cost: Free curbside freight delivery on most orders within the Continental U.S.
See "Delivery Access and Limitations" below for exceptions.
Handling time: 1 to 3 business days
Transit time: varies by destination and carrier. After your order leaves our facility,
the freight carrier will contact you directly to schedule a delivery
appointment. We will email you a freight tracking number so you can
follow your shipment.
Carriers: national LTL freight carriers
If a product needs extra time, the product page will show a note. That note overrides
the general timing above.
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3. WHAT FREIGHT DELIVERY MEANS
Freight delivery is different from a parcel delivery. Please know what to expect:
- Your order arrives on a pallet on a large truck.
- Delivery is CURBSIDE only. The driver will bring the item to the end of your
driveway or the curb. The driver will not carry it into your home, garage,
backyard, or installation site.
- The carrier will contact you to SCHEDULE A DELIVERY APPOINTMENT. Someone 18 or
older must be present to receive and sign for the shipment.
- You are responsible for moving the item from the curb to its final location.
Please arrange help and equipment in advance. These items are heavy.
- Uncrating, assembly, installation, electrical work, and plumbing are not included.
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4. INSPECT YOUR SHIPMENT BEFORE YOU SIGN — IMPORTANT
This step protects you. Please read it carefully.
When the freight driver arrives:
1. Inspect the crate, pallet, and packaging BEFORE you sign anything.
2. Take photos of the shipment while it is still on the truck or at the curb.
3. If you see ANY damage, dents, punctures, crushed corners, or shifted packaging,
WRITE IT ON THE DELIVERY RECEIPT (the bill of lading) before signing.
Write a specific note such as "crate damaged on left side" rather than just signing.
4. If the damage is severe, you may refuse the shipment. Contact us immediately.
5. Keep your copy of the signed delivery receipt.
WHY THIS MATTERS: If you sign the delivery receipt without noting damage, the carrier
records the shipment as delivered in good condition. Damage claims filed after a clean
signature are frequently denied by freight carriers, which limits what we are able to
recover for you. Noting damage at delivery is the single most important thing you can
do to protect your purchase.
Report any damage to us within 48 hours of delivery at (561) 526-3842 or
support@healthsolutionsrecovery.com with your order number and photos.
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5. SHIPPING DESTINATIONS
We ship within the Continental U.S. (the 48 contiguous states and DC).
We do not ship to Alaska, Hawaii, or U.S. territories.
We do not ship to P.O. boxes.
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6. DELIVERY ACCESS AND LIMITATIONS
Free freight shipping assumes a delivery location a full-size truck can reach.
Additional carrier fees may apply, and we will contact you before shipping if:
- The delivery address cannot accommodate a tractor-trailer (narrow, steep,
unpaved, or gated roads).
- You request a liftgate and one is not already included.
- You request a limited-access delivery (rural route, farm, construction site,
school, church, military base, or similar).
- You request an inside delivery or a specific narrow appointment window.
- Redelivery is required because no one was present at the scheduled appointment.
We will always tell you the cost and get your approval before charging anything extra.
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7. TRACKING
Parcel orders: you will receive a tracking link by email when your order ships.
Freight orders: you will receive a freight tracking number (PRO number) by email, and
the carrier will call you to schedule delivery.
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8. DELIVERY ISSUES
DELAYED SHIPMENTS
If your delivery runs past the estimated window, contact us at (561) 526-3842 or
support@healthsolutionsrecovery.com.
MARKED DELIVERED BUT NOT RECEIVED (parcel)
Confirm your shipping address, check with neighbors or building management, then
contact us so we can open a trace with the carrier.
DAMAGED SHIPMENTS
Follow the inspection steps in Section 4. Photograph the packaging and the item and
contact us within 48 hours. We will arrange a replacement or refund as appropriate.
MISSED FREIGHT APPOINTMENT
If no one is available at the scheduled appointment, the carrier may charge a
redelivery or storage fee. We will contact you before passing along any such cost.
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9. MISSING ITEMS
If something is missing from your order, contact us within 7 days of delivery with your
order number and item details. We will send the missing item or issue a refund.
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10. RETURNS AND REFUNDS
Returns are accepted within 30 days of delivery on eligible items. Freight items carry
a restocking fee and return freight cost on change-of-mind returns. Please see our full
Return and Refund Policy for the details before you order.
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11. ADDRESS ACCURACY
Please enter your address carefully at checkout. We are not responsible for deliveries
to addresses entered incorrectly. If a shipment is returned to us or rerouted due to an
address error, we will contact you to arrange reshipment and any applicable fees.
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12. CONTACT
Email: support@healthsolutionsrecovery.com
Phone: (561) 526-3842
Hours: Monday to Friday, 9am to 5pm EST
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13. CHANGES TO THIS POLICY
We may update this Shipping Policy. Changes take effect when posted on this page.
