Return and Refund Policy
RETURN AND REFUND POLICY
Health Solutions Recovery | healthsolutionsrecovery.com
Effective Date: August 29, 2026
1. OVERVIEW
Health Solutions Recovery stands behind the quality of our products. This policy explains when
and how returns and refunds are accepted for purchases made through
healthsolutionsrecovery.com.
AT A GLANCE
Region: United States (Continental U.S.)
Return window: 30 days from delivery
Damage reporting: within 48 hours of delivery
Eligibility: defective and non-defective returns accepted if conditions are met
Return shipping: we pay for defective, damaged, or incorrect items.
The customer pays return shipping on change-of-mind returns.
On freight items this is return FREIGHT cost, which is significant.
Restocking fee: 25% of the product price on approved change-of-mind returns.
Waived for defective, damaged, or incorrect items.
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2. CONTACT
Email: support@healthsolutionsrecovery.com
Phone: (561) 526-3842
Hours: Monday to Friday, 9am to 5pm EST
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3. BEFORE YOU ORDER A FREIGHT ITEM — PLEASE READ
Saunas, cold plunge tubs, and hot tubs ship as freight. Returning them is expensive.
So that there are no surprises, here is exactly what a change-of-mind return costs you:
- A restocking fee of 25% of the product price, deducted from your refund.
- The full cost of return freight shipping, paid by you. Freight return shipping on a
sauna or tub commonly costs several hundred dollars.
- The item must be unused, uninstalled, undamaged, and repacked in its original crate
and packaging.
EXAMPLE: On a $6,000 sauna, a change-of-mind return would mean a $1,500 restocking fee
plus return freight, deducted from your refund.
These costs do NOT apply if the item arrives defective, damaged, or incorrect. In that
case we cover everything. Please measure your space, confirm your delivery access, and
confirm your electrical requirements before ordering.
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4. ELIGIBILITY FOR RETURNS
Returns are accepted when all of the following are true:
- The return is requested within 30 days of delivery.
- Any damage, defect, or error was reported within 48 hours of delivery.
- The item is unused and uninstalled.
- The item is in new condition with all original packaging, crating, and accessories.
Used, installed, filled, wired, or plumbed products cannot be returned unless they were
defective on arrival. Once a tub has been filled or a sauna has been assembled and
wired, it is no longer returnable as new.
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5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of
delivery with your order number, photos clearly showing the issue, and a short
description of the problem.
FOR FREIGHT DELIVERIES: your claim is much stronger if you noted the damage on the
delivery receipt at the time of delivery. Please see the inspection instructions in our
Shipping Policy. If you signed a clean delivery receipt, the freight carrier may deny
the claim, which limits what we are able to recover. We will still work with you, but
please inspect before you sign.
We will review and, if approved, send return instructions. For defective, damaged, or
incorrect items we arrange and pay for the return at no cost to you, and you will not
be charged a restocking fee.
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6. RETURN SHIPPING AND FEES
CHANGE-OF-MIND RETURNS
The customer is responsible for return shipping. For freight items this means return
freight cost. A 25% restocking fee applies and is deducted from the refund.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
We cover return shipping. No restocking fee.
EXCHANGES FOR THE SAME ITEM
No restocking fee.
Do not ship anything back without contacting us first. Unauthorized returns and returns
shipped without an approved return authorization may be refused. Please ship approved
returns within 7 days of approval.
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7. REFUNDS AND REPLACEMENTS
Once we receive and inspect the returned item, we will confirm whether a refund or a
replacement applies. Refunds are issued to the original payment method within 14 days
of receipt and inspection. If you prefer, we can send a replacement instead.
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8. EXCHANGES
We accept exchanges on defective and non-defective items that meet the return
conditions above. Replacements ship once the returned item is received and approved.
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9. CANCELLATIONS
Orders may be cancelled for a full refund any time before they ship. Once an order has
shipped, and especially once a freight shipment has been tendered to the carrier, it
cannot be cancelled and must follow the return process above.
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10. LEGAL RIGHTS
This policy does not affect your rights under U.S. consumer protection law.
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11. CHANGES TO THIS POLICY
We may update this policy from time to time. Changes take effect upon posting. By
purchasing from Health Solutions Recovery, you agree to this Return and Refund Policy.
